Résumé

September 2023– Present

Business Operations & HR Manager • Noche Mexican BBQ • Louisville, KY

Manage HR processes including onboarding, policy development and implementation, records maintenance, and responding to employee inquiries
Ensure compliance with relevant laws, regulations, and licensing requirements
Foster a culture that supports diversity by prioritizing inclusion and equity
Coordinate arrangements and communications to ensure alignment between day-to-day activities and long-term objectives
Facilitate communication between employees and management to understand present conditions and prepare for future challenges
Establish and maintain relationships with external partners
Compile reports on financial and operational performance for leadership team
Develop and implement special projects as assigned

December 2019 – Present

Management Consultant & Bookkeeper • Valley TT Enterprises • Southwest Wyoming (remote)

Oversee financial operations through bookkeeping and reporting
Support management with timely collection and analysis of relevant data, development of processes/policies, and various administrative tasks
Cultivate organizational culture to ensure shared responsibility of business objectives with a focus on diversity, equity, and inclusion Develop and implement special projects as needed
Coach managers on leadership topics, including change management

July 2018 – October 2019

Ticket Operations Coordinator • D.C. United • Washington, District of Columbia

Supervised team of 10-15 employees in a high-volume box office environment to ensure superior fan experience
Created training materials for box office and back office staff
Coordinated with other teams to meet customer expectations
Managed projects analyzing sales trends and ticket inventory
Investigated and resolved issues for partners and customers

July 2014 – February 2016

Customer Service Representative • Republic Bank • Louisville, Kentucky

Conducted transactions in a high-volume environment
Executed tasks requiring strong attention to detail, confidentiality, and cash handling
Delivered superior customer service to personal and business clients

M.A. in Organizational Leadership

Western Kentucky University

Outstanding Graduate Student Awardee 2023

B.S. in Organizational Leadership & Sociology

Western Kentucky University

summa cum laude

Available upon request.

performance-driven, informed by academic study and professional experience. adaptable team-player, successful at working in a variety of environments and industries. enterprising problem-solver and inclusionary collaborator always interested in new challenges and diverse perspectives.